28 Days Money Back
28 Day Money Back Guarantee
In addition to your statutory warranty (purchases that do not meet merchantable quality, fitness for purpose or match the description). 28mobile provides a 28 day purchase satisfaction guarantee.
If you are not satisfied, or have changed your mind about your purchase, you may request to return the item(s) within 28 days from the invoice date subject to the following conditions:
Items must be in original condition with the product packaging, booklets/manuals, and all accessories included.
The item(s) are NOT opened, used, worn or damaged, and are in re-saleable condition when we receive them.
Amount refunded will be item price excluding postage and handling.
A restock processing fee will be deducted.
Restocking fee is 5% of item value when customer chooses to take refund in the form of a store credit.
Restocking fee is 10% of item value or 140HKD whichever is greater for cash refunds.
If any of the money back guarantee requirements are not met, then the return will be rejected.
Return will be processed within 5 working days.
If item is shipped outside of Hong Kong, the customer has to bear the cost of both shipments.
Change of mind returns after 28-day
We will provide store credit of up to 50% of the item's value, less any restocking fee and deductions for missing components.
Change of mind about a gift you've received.
If you receive a gift purchased from 28mobile.com, you may return the gift and a store credit will be issued to the original purchaser's account.
We regret that we are unable to issue any kind of refund or credit directly to the gift recipient. In the event that an item arrives damaged or is defective, please see our RETURNS section for procedures on getting the item(s) repaired or replaced, otherwise we will try to resolve the issue by negotiation.
Gift recipients may only initiate a return if their name appears on the shipping address of the order. If your name is not listed on the order, then we recommend that you contact the purchaser so they may initiate the return.
All of our 28 day money back guarantee conditions must be met.