How much is shipping and delivery?
 

Once you've provided the delivery address and chosen a shipping method, the costs will be calculated and shown on screen.
You don't need to complete the order just yet, as there are still a few more details that need to be entered before the order is finalised.

When should my order arrive?
 

Usually, from the day your order ships, you can expect to be showing off your new hand-crafted purchase in around 3-15 business days.
We also offer an express shipping option during the checkout process for some orders. Our shipping partners advertise express delivery in 3-7 business days.
It's important to note that in some countries, you may need to allow an additional 4-5 days for your local customs.

Who will deliver my order?
 

We use these shipment service for ship your package for now:

Express shipping service is the fastest available, 5-10 days to any country worldwide. 

Estimate Total Delivery Time
Total Delivery Time = Processing Time + Shipping Time
Processing Time: All orders would be sent out from warehouse within 24 hours via 

What if my order is later than expected?
 

If your order hasn't reached you within 15 business days, the best first step is to contact your local post office in case they are holding the package for you. You'd be surprised how often this is the case!
You can check on the progress of your order up until it gets shipped over here.
If you feel that your order is taking much longer than it should, you've allowed a reasonable time for your local customs to peek at your awesome new stuff, and your local post office was not able to help, contact us and we'll see what we can do. When contacting us, please let us know your order number and the full correct delivery address so we can help you as soon as possible.

A tracking number was received, but tracking information is unavailable.
 

When an order is shipped using a trackable service, tracking information for deliveries will generally be available within 1-3 days, however sometimes it may take a shipping partner a little longer.
If tracking information has not appeared after 5 business days, please contact us.

The tracking information hasn't been updated. Is the order stuck?
 

A number of shipping partners update tracking information when a package is received at each stage of the delivery path.
Generally, the package is still on the way, just waiting to be scanned at the next sorting facility.

Taxes on imported goods.
 

At 28mobile.com, we don't add taxes, VAT, or other hidden charges to the price of your order. You pay what you see on the checkout page, i.e. the subtotal of your items + the shipping cost.

We are a Chinese company happily serving customers all over the world. Therefore anything you buy from us is going to be imported into your country and, in some cases, may be subject to customs or import duties on delivery. Recipients are responsible for any additional charges for customs clearance. 28mobile.com has no control over the imposition of these customs or import duties and cannot predict what (if any) duties there will be.

If customs or import duties are levied, you are responsible for paying them to receive your package. Because customs policies vary widely from country to country, if you have concerns about the potential that you will face customs or import duties, please contact your local post office or shipping carrier.

We are required to write the lower value on all customs forms. If you believe we could help you avoid or minimize import taxes/duties, contact Customer Service to make a request and we will do what we can to assist you. However, as the receiver, you are still responsible for import taxes/duties, and we cannot promise that you won't be charged on receipt.

What about customs?
 

As customs rules in various countries can frequently change, this can cause delays, and at times additional charges imposed by the receiving country. While we take all reasonable steps to comply with general world shipping standards, 28mobile.com may not know the details of additional customs taxes or duties, or if any specific item was prohibited or confiscated by the receiving country.
It is recommended that you investigate the relevant local laws in your country.